Predictive Dialers

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Whether you are looking to create a live transfer lead, market a product, send out notifications, or send out voice deliveries, our dialers can do this and much more. No contracts or commitments. Setup and ready to go in less than 48 hours1. Scalable from 1 agent to 25 agents per server. Starting as low as $99 per month2. Own a dialer with prices based on level of options and customization required.

Our dialer is called i_Dialer and based on Vicidial, an enterprise class, open source, call center suite in use by many large call centers around the world. i_Dialer has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from i_Dialer  outbound fronters. It is capable of inbound, outbound, and blended call handling. i_Dialer even allows you to have agents logged in from remote locations.

Here is a brief list of features. i_Dialer is not limited to these functions, customizations can be done to meet your requirement.

  • Improved and customized agent form, additional customizations can be made upon request. Click to view agent-loginagent-form
  • Display a script for the agent to read with fields like name, address, etc. filled-in
  • Set a campaign to auto-dial and send live calls to available agents
  • Dial predictively in a campaign with an adaptive dialing algorithm
  • Transfer calls with customer data to a closer/verifier
  • Auto populate CRM based on customer data from the call.
  • Advanced options per campaign allow you to upload the playback file, modify optin/dnc/vm keys and review results from those campaigns. Click to view advanced-options
  • Autodial campaigns to start with a simple IVR then direct to agent, useful for press 1 campaigns and live transfers.
  • Broadcast dial to customers with a pre-recorded message
  • Park calls from customers with custom on hold music per campaign
  • Send a dropped call to a voicemail box per campaign if no agent is available
  • Set outbound CallerID per campaign
  • Take inbound calls with CallerID
  • Function as an ACD for inbound and fronter/closer verification calls
  • Agents take both inbound and outbound calls in one session(blended)
  • Start and stop recording an agent's calls at any time
  • Automatically record all calls
  • Ability to manually or automatically call up to two other customer numbers for the same lead
  • Monitor and Talk to agents while agents are conversing with their customers. Click to view monitor-whisper-1monitor-whisper-2
  • Automtically dial nearly limitless numbers per customer until you get an answer
  • Preview dialing in manual mode.
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Add custom call dispositions per campaign
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound dialers is possible
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Set user levels and permissions for certain features and campaigns
  • Agents select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcemant by day and time, defined per user group
  • Lead import web-based API
  • Web-based data export utilities based on different fields.
  • Separate Time-clock application to track user work time
  • DID and phone provisioning through the web interface
  • Upload DNC files from the web interface.
  • Use standard email template in CRM to send out emails on detection of voice mail.
  • Update lead information(disposition status, duration of call, recording link) on CRM on disposition of a call by agent. Click here to view.
  • Create a lead on CRM when a lead is dialed out of vicidial.
  • Update the status of lead in CRM based on dial status(Drop/answered/other disposition status). Click to view lead-call-history

1 - Applies to setup done during normal business hours.

2 - Setup fees apply. Cost per month includes 5 instances of support per month.